Contact
A small team that answers personally — no bots, no endless tickets.
Last updated 7 November 2026
| Channel | For | Hours |
|---|---|---|
| halo@rimba.id | Order questions, claims, partnerships | 09:00–17:00 WIB, Mon–Fri |
| redaksi@rimba.id | Blog: story pitches, corrections, photo rights | Reply within 2 business days |
| WhatsApp +62 811-1000-212 | Shipping emergencies (stuck parcels > 7 days) | 09:00–17:00 WIB |
Address
Rimba Studio, Jl. Cikini Raya No. 42, Menteng, Central Jakarta 10330, Indonesia. Visits by appointment — email first, our studio greenhouse is small.
Quick answers
- Separate parcels from multiple sellers? Read Shipping info.
- Plant arrived damaged? File a claim via Returns & warranty.
- Want to sell? Start at Sell on Rimba.